News

What Is Tactical First Aid?

Whether you’re in the field or on an adventure, emergencies can strike at any point, and ordinary first aid may not always be enough. At SOARescue, we understand that some situations demand a highe...

Emergency Response

Beyond Band-Aids: The Lifesaving Power of Trauma Kits in Emergency Situations

In a world that often leaves us vulnerable to unforeseen accidents and emergencies, the importance of being prepared cannot be overstated. Beyond the commonplace band-aids and antiseptic creams, th...

emergency preparedness gear

When Seconds Count, and Help Is Minutes Away

Imagine embarking on an outdoor expedition, where nature's raw beauty meets unpredictability. In these moments, the unexpected might be lurking just around the bend. Here at Special Operations Aid ...

emergency medical kit

Camping Or Hunting? Be Prepared for Anything and Everything

From the tranquil stillness of a forest at dawn to the adrenaline-filled rush of tracking game, the great outdoors offers an array of experiences. Yet, Mother Nature is unpredictable. At Special Op...

car accident

What Now? Steps to Take After a Car Accident

Getting into a car accident can be a stressful and disorienting experience. As a member of Special Operations Aid & Rescue (SOAR), it's crucial to remain calm and follow the necessary steps to ...

critical incident

Critical Incident Prioritization

In high-intensity situations like critical incidents, effective prioritization is crucial for Special Operations Aid & Rescue (SOAR) teams. Our primary objective is to provide immediate medical...

emergency medical kits

What You Need, When You Need It

Are you an adventurous individual who loves exploring the great outdoors? Whether you're camping, hunting, hiking, or enjoying nature, it's essential to prioritize your safety and be prepared for a...

SAVe II Ventilators During COVID-19

To all of the healthcare providers, procurement officers, and faithful customers, I wanted to take a minute to personally thank each and every one of you for your unwavering dedication to fightin...

EDC

Medical Kit Planning

When you decide to build a kit, it only makes sense to have the appropriate information available to build your kit. We've provided some info to help you plan to build out a kit to fit your needs.

Shipping

Do you ship overseas?

Yes, we ship all over the world, however not all products are available in every country. If you have questions about customizing "US Only" products, please reach out to orders@soarescue.com.

How long will it take to get my order?

It depends on where you are. Orders processed that are shipping domestically will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

General Info

Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@soarescue.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@soarescue.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email orders@soarescue.com with your order number. Should a return be decided, a shipping label will be provided to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any other question?

You can contact us through our contact page! We will be happy to assist you.

Improved Trauma Response Kit (ITRK)

News

What Is Tactical First Aid?

Beyond Band-Aids: The Lifesaving Power of Trauma Kits in Emergency Situations

When Seconds Count, and Help Is Minutes Away

Camping Or Hunting? Be Prepared for Anything and Everything

What Now? Steps to Take After a Car Accident

Critical Incident Prioritization

What You Need, When You Need It

SAVe II Ventilators During COVID-19

Medical Kit Planning

FAQ

Shipping

General Info

Improved Trauma Response Kit (ITRK)

News

Shipping

General Info

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