FAQs

Frequently Asked Questions

WHERE'S MY ORDER?

For information regarding orders placed please EMAIL: orders@SOARescue.com . In your email please include an order number for a timely response.

HOW QUICK IS SHIPPING?

Please allow 3 business days prior to reaching out to the fulfillment department. Due to the volume of orders, calls placed in that period of time will be directed back to email correspondence. Shipping information will be only emailed, and our customer service representative will only answer shipping questions for extreme circumstances.

NET 30?

For ALL NET 30 accounts, payments that have not been received within 30 days of delivery or service provided will be assessed a 1.5% fee starting on the 31st day, and then accruing monthly. If you fail to make arrangements within 30 days your NET terms will be suspended.

REFUNDS

If you seek to be refunded for any order over $100.00 there will be a 10% processing fee assessed. You have 7 days from time of purchase to seek a refund. This fee covers credit card processing as well as man hours spent on special orders or coordinating item delivery. Shipping will be refunded on a case by case basis.

Shipping

Do you ship overseas?

Yes, we ship all over the world, however not all products are available in every country. If you have questions about customizing "US Only" products, please reach out to orders@soarescue.com.

How long will it take to get my order?

It depends on where you are. Orders processed that are shipping domestically will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

General Info

Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@soarescue.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@soarescue.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email orders@soarescue.com with your order number. Should a return be decided, a shipping label will be provided to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any other question?

You can contact us through our contact page! We will be happy to assist you.

FAQs

Frequently Asked Questions

Shipping

General Info

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